Brand Development

Welcome SwissPharmaTrade AG!

Thanks for trusting us with your Brand Development project! We’re excited to get to work and deliver some amazing results. Before we get started please fill out this super quick questionnaire to help us work together efficiently!

Client Questionnaire

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Client Information

Your Name
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Quick Questionnaire
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In this guide

Your Team

We're here to make it easy on you. Meet your team leads.

Jen

Jen

Head of Creative

With over 15 years of experience ranging from web design to print and layout to brand strategy, your project is in good hands. As Project Lead, Head of Creative, and Art Director, Jen will help guide your project to the finish line.

John

John

Content & Strategy

John is an omnichannel marketing strategist, brand growth driver and startups & early-stage companies expert with nearly 20 years of diversified experience helping companies create corporate identity, launch profitable programs and scale quickly.

Jennifer

Jennifer

Design Manager

With nearly 20 years of experience in Graphic Design, Product Packaging, Presentation Design and more, Jen takes a holistic approach to all projects and brings us back to Earth. She keeps us on track with her practical, pragmatic presence.

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Expectations

Our Commitment

Your brand is personal to you, and we want to treat it with that same care; that’s the only way it will feel authentic and personal to your audience. You can expect us to be partners in helping you achieve your goals, challenging you to answer the critical questions, and celebrating the milestones along the way.

Professionalism

How We Work

We are a 100% work-from-home agency. Some of us have dogs, and some of us have small children. We all have mail carriers, passing vehicles, and the occasional (or frequent) Amazon delivery. We promise to minimize distractions to the best of our ability, and aside from an errant dog bark or a child’s giggle during a meeting, we assure you the work we deliver will meet or exceed your expectations. 

Transparency

Keeping You In the Loop

Delays? They happen. Changes? They happen more often. Your project is important to us, and when issues arise we will communicate them as clearly, quickly, and efficiently as possible. We request you do the same – if you need to scale up, scale back, change scope, pause, or speed up your project – please let us know as soon as you can.

Response Times

What You Can Expect

We do our best to respond to your requests in a timely manner however when differing time-zones, holidays, or project ramp-ups get in the way it can be frustrating. While we may not always be able to reply immediately, know that your project is top-of-mind and in progress. It may be helpful to review your project calendar or submit an update request. Below please find some general communication guidelines and target response times:

Message – 6-12 hours

Contact your team leader with urgent matters only, please!

Email – 24 hours

Best used for a quick question, check-in, or meeting request.

Asana Request – 24-48 hours (however, your request will be reviewed and assigned immediately)

For larger requests, to assign a task, or start a new project phase, feel free to use the Asana Work Request Form

Feedback

Requesting Changes

We have created a design review workflow to gather client feedback throughout your Brand Development project. We will guide you through the process at the appropriate milestones, and do our best to accommodate your change requests as outlined in your contract or accepted project estimate. We use different review tools for different mediums, and ask that you please gather and reserve your feedback for the design review stages in order to help us move FAST.

Process

How It Works

Planning

Research

Audit competitors, conduct brand analysis, analyze target market opportunities.

Planning

Ideation

Exploration

Conduct a brand definition workshop, explore colors and patterns, assemble mood board, explore typefaces.

Ideation

Design

Development

Build designs, define final color palettes, design typefaces, create branding style guidelines.

Design

Revisions

Feedback

Review our work, request any edits, or approve designs.

Revisions

Final

Delivery

Hand off materials, implement graphics and support launch.

Final

Resources

Tools We Use to Work Efficiently

Google Drive

All working files and final packages will be stored in Google Drive. Your client facing folder can be accessed here:

Google Drive

Asana

We use Asana for all our project management needs and design feedback. Subscribe to your project task calendar here:

Asana Calendar

Freshbooks

Estimates, Proposals, and Invoices can be found in Freshbooks. Log in to view your upcoming or outstanding invoices:

Freshbooks

Zoom Meetings

Our virtual calls are hosted on Zoom. Meetings are set to record automatically, and recordings can be shared on request.

Schedule a Meeting

Google Docs

We prefer to use Google Docs for our document processing. It allows for comment tracking and on-the-go reviews and edits.

Canva

Social media templates, graphics, and brand elements can be stored in Canva providing access to your team whenever, wherever.

Adobe XD

Typically used for wireframing and prototyping for web projects, we also occasionally use Adobe XD for reviews of other project assets like brand guides.

Air

A living mood board for font styles, photography, and more will be made available for review, comment, and approval in AIR.inc.

Deliverables

Scope of Work

The agreed-upon list of project deliverables is listed below however, if something is missing or you’d like to add an additional service, please reach out and we’d be happy to accommodate your request.

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Additional Services

We can help.

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  • Graphic Design
  • Sub-Brand Identity and Logo Development
  • Web Design
  • WordPress Web Development
  • Blog design & development
  • Shopify cart customization and set-up
  • Email marketing design
  • Mailchimp or Klaviyo Account set-up
  • Social channel management
  • Social content development and scheduling
  • Social launch campaigns
  • Content calendar and planning
  • Back Office design
  • Mobile app design
  • Replicated Website Design
  • Magazine layout and design
  • Live event branding and presentations
  • Country launch strategy
  • Product launch strategy
  • Sales Promotion Support
  • Packaging design

Timeline

Your project is set to start on September 1, 2022

As your Brand Development project progresses, dates for individual tasks may shift, however, your target launch date will only shift after communication and approval from YOU. 

Request an Update

Name(Required)
Please upload any screenshots or relevant files here.
Max. file size: 50 MB.

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CONGRATULATIONS!
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CONGRATULATIONS!

Days to Launch Target

Schedule and Important Dates

Asana Project Calendar

Your Asana Brand Development project overview schedule is embedded below. The below dates may shift, but should not affect your target launch date. You can always reach out for detailed updates, or view the calendar in a browser: 

View Calendar in Browser

Add your calednar to your devices! Follow the instructions here to subscribe to your Asana Project Calendar with the following link:

https://app.asana.com/-/0/ical?key=3894973846978528eb2d8ac63645aa67&domain=614360306815514

Agency Availability

Our team works Monday – Friday 9 AM-5 PM every week to support your project. Your team leader is available on a limited basis outside normal business hours.

We do our best to communicate our days off and observed Holidays in advance. As a general overview, we take the following days to rest and spend time with our families, then return to your project bright-eyed and bushy-tailed!

Schedule a Meeting

Request an Update

Name(Required)
Please upload any screenshots or relevant files here.
Max. file size: 50 MB.

Request an Update
"Out of Office" 2024
  • May 13
  • June 7: National Donut Day
  • July 4-5: Independence Day
  • July 29 - August 9
  • September 2: Labor Day
"Light Days" 2024
  • June 14

Communication

Email

Use this email address to send a request straight to our Project Board, and notify our team.

Slack

We will use this Slack channel as a team for quick communication, feedback, and huddles.

Asana Work Requests

Submitting your request directly to the project board will put all eyes on your needs. An owner will be automatically assigned and notified with all the details you provide. This enables us to quickly address your request. 

Asana Work Request